Shipping Information
At Stitch2Go, we want your shopping experience to be smooth and worry-free. Below you’ll find everything you need to know about our shipping process.
📦 Shipping Information
At Stitch2Go, we want your shopping experience to be smooth and worry-free.
🌍 Shipping Destinations & Rates
| Country |
Standard Shipping (10–14 business days) |
Priority Shipping (4–7 business days) |
|---|---|---|
| United States 🇺🇸 | FREE | $5.99 USD |
| Australia 🇦🇺 | FREE | $10.00 AUD |
| United Kingdom 🇬🇧 | FREE | £5.00 GBP |
| Canada 🇨🇦 | FREE | $9.00 CAD |
| New Zealand 🇳🇿 | FREE | $11.00 NZD |
Delivery times are estimates. Orders may arrive sooner or take longer depending on your location and the fulfilment center used.
Import Charges
Good news! None of our deliveries are subject to import duties or hidden fees, no matter where you live.
Processing Times
All orders are processed within 1–2 business days after payment is received. Once shipped, you’ll receive an email with your tracking number.
If you don’t see your tracking email, check your spam folder. Still can’t find it? Email us at info@stitch2go.com
Delivery
Most packages are delivered by your local postal service. This means your order will likely arrive with your regular daily mail.
- If you’re not home, the courier may leave a notice card with instructions.
- Deliveries may require pickup at your nearest postal office depending on your local service.
Unexpected Delays
While we aim to deliver within the timeframes above, sometimes delays happen due to:
- International customs clearance
- High seasonal demand (e.g., holidays)
- Local postal service disruptions
If your package seems delayed, reach out to us at info@stitch2go.com — we’ll help track it down.
Failed Deliveries
If a package cannot be delivered due to issues such as:
- Incorrect or incomplete shipping address
- Recipient unavailable
- Package refused at delivery
It will be returned to Stitch2Go at the customer’s expense. These costs (including shipping and handling fees) will be deducted from your refund.
Items Marked as Delivered but Not Received
If your tracking shows “Delivered” but you haven’t received the item:
- First, check with neighbours, building managers, or your local post office.
- If you still cannot locate the package, email us at info@stitch2go.com and we’ll do our best to investigate.
⚠️ Please note: We cannot issue refunds or replacements for items marked as delivered by the courier. For this reason, we recommend using a secure delivery address whenever possible.
Quick FAQ
Q: How long will my order take to arrive?
A: Standard shipping takes 10–14 business days, priority shipping 4–7 business days.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships.
Q: Do I pay import/customs fees?
A: No. All our shipments are free of import charges.
Q: What if my package is lost?
A: Contact us at info@stitch2go.com — we’ll help investigate with the courier.